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Terms and Conditions


All Core Elements orders will be delivered using 1st class Royal Mail (1-2 working days as stated on Royal Mail website) Please note that if you are not in your postman may take the parcel back to the sorting office as ‘undelivered’, please check with them if your parcel has not arrived within 4 days. Alternative delivery companies may be used as required.
Orders will be processed on the day they are received and will be dispatched within 48hrs Orders received after 2pm will be processed on the following day. Remember that all our delivery times quoted are working days so allow for bank holidays and weekends.
Important Returns information, please read:
Please note that all items returned to us must be unused and in resalable condition

Returns and Refunds:

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30 day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
We cannot refund any priority, express or courier component of the postage charge.We regret we cannot give refunds for carriage on incorrect purchases. This does not affect your statutory rights.
Please note that you are responsible for items sent back to us until they are received by ourselves. We therefore recommend returning items using an insured method such as recorded delivery that will need to be signed for by us, for large order items. On lesser value orders you should obtain a certificate of posting from your post office when you send the items back to us. No charge is made by the post office for this service.


If you received a defective item and need to exchange it for the same item, please email us at to request a replacement.
If you would like to exchange an item for a different one, please email us at to return the original item and place a new order for the item you'd like to purchase
Alternatively you can contact us on 01798 817 607
Finally please note that all exchanges are dispatched using the 1st class Royal mail service. 


By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. We regret that we also cannot accept cancellations of contracts for the purchase of products where the item has been unsealed.

 As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website at:
If you make an order in error you hae the right to cancel it if it has not already been dispatched.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our Web site, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the Web site or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.